Refund policy

At Olivology, I want you to be completely satisfied with your purchase. If for any reason you are not, I’m happy to offer a return or exchange. Please review the following guidelines:

Eligibility for Returns: If you are not fully satisfied with your order, you may return it within 7 days of receiving your item for a refund or exchange. All returned items must be in new and unused condition and in the original packaging.

Return Process:

1. To initiate a return, please email me at ahmad@olivology.com to obtain a Return Merchandise Authorization (RMA) number.

2. After receiving your RMA number, place the item securely in its original packaging, and mail your return to the following address:

Olivology Co.

Attn: Returns (RMA#)

3910 N Bend Rd

Cincinnati, OH 45211

United States

Return Shipping Costs: You will be responsible for all return shipping charges. I strongly recommend using a trackable shipping method to ensure safe delivery of your return.

Processing Returns: After receiving your returned item, I will inspect it to ensure it is in its original condition. Upon approval, I will process your refund or exchange. Please allow at least 7 days from receipt of your item for the return or exchange to be processed. You will be notified by email once your return is complete.

Damaged or Defective Items: If you receive a damaged or defective item, please contact me at ahmad@olivology.com to arrange for a refund or exchange.