Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping Policy

What Is Your Shipping Policy?

At Olivology, I aim to ensure a smooth and timely delivery of your candles and personal care products. Please review the following shipping details:

Processing Time: Most orders are processed and shipped within 2-3 business days. During high-demand periods or for larger orders, processing time may vary slightly.

Shipping Time: After processing, your order will typically arrive within 5-7 business days. Please note that this is an estimate and may vary depending on your location and the postal service.

Tracking Your Order: Once your order is shipped, you will receive a tracking number for your convenience. Please use this to monitor your package’s journey.

Shipping Delays: While I strive to get your order to you as quickly as possible, I cannot guarantee specific delivery dates. Delays, reroutes, or failed deliveries due to postal service issues are beyond my control.

Customer Support: If you encounter any concerns regarding the status of your order or its delivery, I am here to help. Please feel free to reach out to me at ahmad@olivology.com, and I will do my best to assist you and ensure you receive your order.

Return Policy

What Is Your Return Policy?

At Olivology, I want you to be completely satisfied with your purchase. If for any reason you are not, I’m happy to offer a return or exchange. Please review the following guidelines:

Eligibility for Returns: If you are not fully satisfied with your order, you may return it within 7 days of receiving your item for a refund or exchange. All returned items must be in new and unused condition and in the original packaging.

Return Process:

1. To initiate a return, please email me at ahmad@olivology.com to obtain a Return Merchandise Authorization (RMA) number.

2. After receiving your RMA number, place the item securely in its original packaging, and mail your return to the following address:

Olivology Co.

Attn: Returns (RMA#)

3910 N Bend Rd

Cincinnati, OH 45211

United States

Return Shipping Costs: You will be responsible for all return shipping charges. I strongly recommend using a trackable shipping method to ensure safe delivery of your return.

Processing Returns: After receiving your returned item, I will inspect it to ensure it is in its original condition. Upon approval, I will process your refund or exchange. Please allow at least 7 days from receipt of your item for the return or exchange to be processed. You will be notified by email once your return is complete.

Damaged or Defective Items: If you receive a damaged or defective item, please contact me at ahmad@olivology.com to arrange for a refund or exchange.